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Services

Accident & Emergency Services

Control

Our accident and emergency controls deal with 999 calls as well as requests from clinical personnel for patients to arrive at hospital at a specified times (urgent calls).  Control must ensure resources are deployed effectively and efficiently.

By asking callers the right questions staff can ascertain the severity of the illness/accident and prioritise calls.  There will be occasions when an ambulance on its way to a non life threatening call will be diverted to a life threatening call.  This system replaces the old 'first come first served' way things used to be done and ensures patients are treated according to clinical need.

Trust Headquarters, Unit 3 Abbey Court, Sowton Industrial Estate, Exeter, EX2 7HY, Tel: 01392 261500, Fax: 01392 261510, Email: publicrelations@swast.nhs.uk

Copyright © 2006 South Western Ambulance Service NHS Trust