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NHS Pathways and CMS | CMS FAQs

Below are answers to some frequently asked questions on CMS.

  1. Does it take a long time to update the bed state and the access point information?
  2. We run a busy community hospital and do not have time to update CMS.
  3. Nobody will use the OHA information so why bother?
  4. Do we have to update when we are at full capacity?
  5. When we are on the DoSS do we have to take all referrals?
  6. Can non-NHS organisations be in CMS?
  7. Our IT systems will not cope with the CMS.
  8. Is it secure?
  9. Our organisation cannot afford another IT system in the current climate.
  10. I am a lone worker who has no access to a computer, how can I update my capacity?


1. Does it take a long time to update the bed state and the access point information?

You will possibly have to alter current practice with regards to data collection (to suit the Overall Hospital Activity fields) and frequency of updates. However, once you have processes in place, updating takes seconds.

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2. We run a busy community hospital and do not have time to update CMS.

The community bed page records simple bed stock and discharge information and it only needs to be updated once or twice a day (depending on how much patient traffic you have).

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3. Nobody will use the Overall Hospital Activity (OHA) information so why bother?

The Trust currently takes its daily sitrep feeds from the OHA, and the SHA are about to start doing the same.

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4. Do we have to update when we are at full capacity?

Yes, it is a 24-7 system and ironically when you are most busy is when it is most important to update.

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5. When we are on the DoSS do we have to take all referrals?

You do not have to accept all referrals, however the referral is not made, the reason is recorded.

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6. Can non-NHS organisations be in CMS?

Yes, the DoSS is designed to be used by health care, social care, mental health and voluntary and other organisations. Also, nursing and care homes etc can use the community bed function.

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7. Our IT systems will not cope with the CMS.

CMS is web based and requires no local IT resources, just an internet connection.

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8. Is it secure?

CMS does not hold any patient identifiable information, however it is password protected.

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9. Our organisation cannot afford another IT system in the current climate.

CMS has no licensing costs, it's free!

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10. I am a lone worker who has no access to a computer, how can I update my capacity?

There are options to ensure that you would be able to update, however this would require local discussion.

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